PI
Pi Labs Project Intelligence for Excel
Support

Project Intelligence for Excel Free Community Edition — Support

Project Intelligence for Excel is an Excel Office Add-in published under the Pi Labs business name. Pi Labs is currently operated by Ryan McCall as a sole trader.

Support contact
General support and acquisition questions: ryan.mccall@pilabs.app
Privacy matters: privacy@pilabs.app
Security matters: security@pilabs.app
Free Community support

Best-efforts help

The Free Community Edition is intended for learning, education, demonstrations, evaluation and self-guided non-commercial use. Pi Labs may provide best-efforts community support where practical, but free support does not include guaranteed response times, implementation support, commercial rollout assistance or priority support.

Commercial support

Production use and priority support

Commercial production use, live project use by a company, company rollout, production deployment, implementation support and priority support will require a paid commercial-use licence, approved pilot or separate written agreement with Pi Labs.

See Managed Implementation for diagnostics, managed pilots, forecast-support retainers, tender specification support and type-library engagement options.

Supported environment

What PI supports

  • Excel on the web.
  • Supported Microsoft 365 desktop versions that satisfy the manifest’s ExcelApi requirement.
  • Azure-hosted task pane experience for forecasting, reporting, look-ahead, setup, repair, tutorial and protection workflows.
First run

Recommended evaluation path

  1. Open the PI task pane.
  2. Run Quick Start Tutorial and press OK.
  3. Run Refresh Forecast.
  4. Run Project Report.
  5. Run Log CostCode Forecast.
  6. Run Project Report again.
Troubleshooting

Basic checks

  • Close Excel completely and reopen the workbook.
  • Confirm you are opening the latest deployed version of the add-in.
  • If you recently updated the add-in, clear the Office add-in cache and reopen Excel.
  • Ensure your network allows access to the deployed Pi Labs add-in domain.
  • If the task pane fails to load, note the error message shown in Excel and include it in your support request.
Support request details

Information to include

  • Your Excel platform: Web or Desktop.
  • Your operating system and browser, if relevant.
  • A short description of the issue.
  • The exact visible error text.
  • The workflow step that failed.
  • Screenshots, sample workbook extracts or logs where appropriate and where you are authorised to share them.