Free Community support
Best-efforts help
The Free Community Edition is intended for learning, education, demonstrations, evaluation, and self-guided non-commercial use. Pi Labs may provide best-efforts community support where practical, but free support does not include guaranteed response times, implementation support, commercial rollout assistance, or priority support.
Commercial support
Production use and priority support
Commercial production use, live project use by a company, company rollout, production deployment, implementation support, and priority support will require a paid commercial-use licence, approved pilot, or separate written agreement with Pi Labs.
Company-specific template development, managed production templates, advanced reporting packs, QA document generation, onboarding, training, certification, and future PI Pro / Team / Enterprise capabilities may be offered separately.